OUR TERMS & PRIVACY POLICY

Vibrant Vegan Co. terms of business are:

  • Due to the nature of our products, if you wish to cancel your order, you have up until midday on the day of order to do so.

  • Our products are non-returnable and, therefore, non-refundable.

  • In the event that your delivery isn’t as it should be, please get in touch within 24 hours so we can ensure the issue is rectified. Click here for all of our contact details.

  • In the unlikely event that a selected product is not available, we will contact you to arrange a replacement or another delivery date.

  • To cancel your Subscription, please send us an email on [email protected], 3 days before your next delivery is scheduled, or call us on 020 8036 5899 (Monday to Friday, 9am-5pm).

Vibrant Vegan Co. is owned and operated by Pure & Hearty Co. Ltd registered at 35.1 White Hart Avenue, London SE28 0GU, UK under company registration number 11190316, and with a contact number of 0208 0365 899.

Vibrant Vegan Co. is committed to maintaining robust privacy protections.

Our Privacy Policy describes how Vibrant Vegan Co. (“Vibrant Vegan”, “we”, “us”, “our”) processes personal data when you are using our services. This Policy is designed to explain how we collect, use and safeguard the information you provide to us in accordance with the General Data Protection Regulation (GDPR). The GDPR legislation protects the unlawful processing of personal data, to strengthen and protect the rights of users. GDPR does not apply to information already held in the public domain.

INFORMATION WE COLLECT

Vibrant Vegan collects two types of information: Non-Personal Information and Personal Information. Personal Information At Vibrant Vegan, we hold data on file for each customer. This data contains information that you have submitted to us in order for us to process your food delivery. We also require Personal Information to send out newsletters. Non-Personal Information We collect non-personal digital data when you visit our website and social media platforms. Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/ exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. We mainly use Non-Personal Information in the form of Cookies to help us improve, track trends and analyse user patterns on our website. Cookies enable Vibrant Vegan to analyse website traffic and to see which areas of the website you have visited.

USE OF INFORMATION

Vibrant Vegan uses personal data collected to efficiently process your food delivery. Vibrant Vegan only forward your Personal Information to third parties when it is necessary for them to undertake work on our behalf (eg. couriers for the purpose of delivery notifications). We require companies to comply fully with the GDPR legalisation. Personal Information you provide to us is also used to help us communicate with you, should you desire, through our occasional newsletters. Vibrant Vegan will not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to users email address for purposes of sending emails from us. Cookies A cookie is a small file that places itself in your cookies folder on your computer, helping to analyse web traffic or to know when a particular site has been visited. Cookies allow web applications to respond to you as an individual, tailoring their operations to your needs by gathering and remembering information about your preferences. Cookies help analyse data about web page traffic and improve our website by the ability to tailor it to our users needs. You can choose to accept or decline cookies, through your web that can be set to do this automatically, if you require. Google Analytics is used to analyse the use of our website. Analytics is a statistical tool that provides information about the traffic on our website by means of cookies that are stored on user computers and devices. We use Analytics to review this information as well as creating reports about the use of our website. Google will store this information. Click here to see Google’s privacy policy. By using and browsing our website, you hereby agree and consent to cookies being stored on all of your electronic devices. You are in control of whether cookies are stored on your electronic devices, so please make the necessary adjustments your end within the search browsers you use, if you require for cookies not to be stored on your electronic devices. Alternatively, use the historic cookies delete options that search browsers offer for you to delete cookies from your electronic devices. You will have seen a pop up, when visiting our website (vibrantvegan.co.uk) asking for your consent to the use of cookies. You may not see this notice each time you visit so should you wish to withdraw your consent, you can do so by disabling them in your browser.

HOW WE PROTECT INFORMATION

We implement security measures to protect your information. We further protect your information from potential security breaches by implementing certain managerial procedures and technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our service, you acknowledge that you understand and agree to assume these risks.

YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION

You have the right at any time to prevent us from contacting you for marketing purposes. When we send communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail or by contacting us directly at [email protected]. You can also indicate that you do not wish to receive marketing communications from us. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy.

LINKS TO OTHER WEBSITES

As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through our website and the service. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.

ACCESS TO YOUR PERSONAL INFORMATION

Under the GDPR legislation, you have the right to access and amend any of your personal data that we hold. If you would like a copy of this information, or wish to find out all the information we have about you, please send an email to [email protected]. An appropriate administration fee may be applied and you accept the processing of personal data under the Data Protection Act 1998 (the Act), The General Data Protection Regulation (GDPR) and the Data Protection Law Enforcement Directive, where the data controller is Pure & Hearty Co. Ltd Ltd, 35.1 White Hart Avenue, London SE28 0GU, UK.

CONSENT

By accepting our Privacy Policy, you are consenting to Vibrant Vegan processing your data as described in this Privacy Policy. If you would like to withdraw your consent, please email us at: [email protected].

CHANGES TO OUR PRIVACY POLICY

This Policy may be subject to change in future at any time, in line with legislation. Last Updated: This Privacy Policy was last updated on 21st November 2018.